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Tampereen Aluetaksi Oy
Information on the service and terms of use

(Updated: 15.11.2018)

1. Service provider information

Name: Tampereen Aluetaksi Oy
Address: Sammon Valtatie 7, 33530 Tampere, Finland
Business ID: 0829622-1
Telephone: +358 (0)10 4765 600

2. Definitions
  • ”Tampereen Aluetaksi Oy” – Provider of service and application
  • ”Application” – An application named Taksi Tampere developed by Tampereen Aluetaksi Oy
  • ”Service” – Taksi Tampere is a service that allow to order and pay for taxi transport from Tampereen Aluetaksi Oy’s partners in the Tampere region, pay a taxi fare and monitor the progress of the taxi on a map
  • “Partners” – Refers to a taxi broker company operating in Finland, another company offering taxi services through Tampereen Aluetaksi Oy’s Application or another partner that has signed a partner agreement pertaining to the Application with Tampereen Aluetaksi Oy
  • “User” – A natural person or legal entity that uses the service
3. Terms of use

By using the Application, the User accepts these terms of use and commits to adhering to them. The User is to read these terms of use carefully before using the Application and Service. These terms of use apply to the use of the Application and Service. Use of the Application and Service is only allowed in compliance with these terms of use. Tampereen Aluetaksi Oy serves as a broker between the Application’s User and Partners by offering a platform for the user to order a taxi.

4. User registration

Use of the Application and Service requires registration for the Service. User accounts created in the Application are personal. The User creates a user account by registering the Application. People of less than 18 years of age may register for the Application, but in such instances the legal guardian must review these terms of use and accept the terms of use on behalf of the User. Using all of the services of the Service also requires that credit card information is entered in the Service.

The User is to first register their information and payment card into the Application in order for the User to utilise all of the features of the Application. Upon registration, the User is to enter their name, phone number, email address and, if they so wish, payment card information. The ID for registration is the combination of the User’s email address and phone number. The User’s payment card information is saved only in the mobile payment broker’s, Nets Denmark A/S, system, and Tampereen Aluetaksi Oy does not have access to payment card information. Tampereen Aluetaksi Oy does not save the card information in its own systems. Registration in the Service is free of charge to the User, but fees are charged for ordering a taxi in accordance with the effective price list.

5. Ordering

By using the Service, the User of the Application submits a binding order for taxi transport. Once a Partner confirms the order, a binding agreement between the Partner and the User is established. The order for taxi transport is binding once a Partner confirms it and the User does not have the right to cancel the order once it has been confirmed. The User accepts that the orders are placed based on the reported location and the User is not entitled to compensation if the order was processed with incorrect location information or the base station of the GPS or mobile device provides incorrect location data. The User is to verify the location displayed in the Application upon placing the order.

Tampereen Aluetaksi Oy is not liable for ensuring that the Partner fulfils its agreement obligations. There may be limitations in ordering taxis in areas where it is not possible to receive digital orders.

The agreement is in effect until the trip ends and the associated payment transaction has been completed.

6. Responsibility for use of the Service, Application and user account

The User commits to adhering to these terms of use, other potential rules and instructions pertaining to using the Application and Service, the law and good practices in all use of the Application and Service. The User also commits to following other rules and instructions given in the Application and Service. No other information than correct and actual information may be entered in the Application.

The User is responsible for all of the use of his/her user accounts and the User must notify Tampereen Aluetaksi Oy of any misuse of the user accounts. The User of the Application cannot use the Application for commercial purposes such as charging fees from others for the orders made using the Application, for example.

Further information on the Application is available at

7. Payments

The User’s payment obligation for the order is created when the Partner confirms the order.

Orders completed through the Application are paid to the Partner in the same way as with other taxis. The fare can be paid in cash in the vehicle or by using all of the most common debit and credit cards used in Finland. The pricing details are available in the Service. The price of the fare is influenced by the distance of the trip, duration, start time and utility load of the Service. The actual price of the fare is determined in accordance with the price displayed on the fare indicator.

Ordering taxis in the Application is free of charge. However, Tampereen Aluetaksi Oy reserves the right to introduce functions into the Service that are subject to a fee at a later time. Tampereen Aluetaksi Oy brokers orders to Partners, who have the right to charge the User 10 EUR per confirmed order that was not used, if necessary.

Pre-orders completed with the Application may be subject to an additional fee according to the price list. The additional fee is charged when the fare is paid.

Using the Application requires the use of a mobile phone or terminal device with a data connection, which may incur costs for the User and these costs are determined by the agreement between the User and their data connection service provider.

8. Taxi arrival and other associated factors

The Service is delivered without commitments and Tampereen Aluetaksi Oy or the Partner do not guarantee that the taxi transport will arrive at the estimated time. The delivery time of the order is affected by numerous factors, such as traffic and weather conditions. The arrival time of the taxi and all the other time estimates provided by the Application or Partner to the User in the Application are estimates.

9. Limitations of liability

Tampereen Aluetaksi Oy does not guarantee that the Application or Service functions without errors or that the Application is available without service interruptions. Tampereen Aluetaksi Oy is not liable for damages incurred by the User or a third party from interruptions, delays, errors, the inability to use, closures or other deficiencies in the Service or its content or any potential malfunctions or disruptions that occur in the User’s devices or software due to using the Application.

By using the Application, the User accepts that the User is not entitled to any type of compensation if the order was submitted with an incorrect address. Misusing the Application may result in the User being blocked from using the Application and result in liability for compensatory damages. Tampereen Aluetaksi Oy is not liable for any potential indirect or direct damages or expenses that may be incurred by Users for using, malfunctions or misuse of the Application or Service, subject to mandatory provisions in the law.

The User commits to adhering to current legislation and other regulations when using the Application and Service.

10. Right to use the Application and its content

The User does not have the right to sell or commercially utilise the Application or its content. Tampereen Aluetaksi Oy reserves the exclusive right to remove any content from the Application and limit the use of the Application for any reason, including preventing the User from using the Application.

Potential IDs and other credentials given to the User that allow use of the Service are owned by Tampereen Aluetaksi Oy. The User does not have any rights to them after the right to use them has been terminated. The User does not have the right to release them to third parties without advance written authorisation from Tampereen Aluetaksi Oy.

11. Intellectual property rights

Tampereen Aluetaksi Oy exclusively owns all of the intellectual property rights associated with the Application and its associated documentation and components. The User does gain any intellectual property rights to the Application through these terms of use or by using the Application.

No party may copy, edit or create derivatives from the Application or any of its associated technology, reverse-engineer, decode, decrypt or attempt in any other way access the source code of the Application or its associated technologies or their components, remove copyrights, brands or other markings from the Application that indicate similar intellectual property rights, delete or hide advertising content in the Application, copy or transfer data obtained from the Application without the written advance authorisation from Tampereen Aluetaksi Oy.

12. Changes to the Application and Service functions and content

Tampereen Aluetaksi Oy reserves the exclusive right to use, edit, delete or transfer any data in the Application without advance notice, if the data can be considered unlawful, erroneous, inaccurate, improper or in conflict with these terms of use.

Tampereen Aluetaksi Oy has the right to temporarily halt the Application or a component thereof due to maintenance, installation, modifications, general order and safety, excessive load to the system or another similar reason. In addition, Tampereen Aluetaksi Oy reserves the right to change the content or temporarily or permanently discontinue offering the Application and Service or a component thereof without being liable for compensation.

13. Responsibility for content of Application and necessary equipment and devices

Tampereen Aluetaksi Oy is not responsible for any content added to the Application by third parties, such as Partners, and is not liable for any damages incurred from using the aforementioned content.

The User is to acquire the necessary equipment and devices needed to use the Application and to ensure the necessary connections are acquired and maintained. In order to use the Application, a mobile phone data connection must be available. This may result in expenses to the User.

The User is to only use the Application with personal login information and the User cannot use or attempt to use another person’s login credentials.

Tampereen Aluetaksi Oy has the right to remove a User from the Application effective immediately and may cancel all or not confirm any of the User’s orders if the User misuses the Application or causes harm to Users or Partners of the Application. Tampereen Aluetaksi Oy also has this right if the User submits an erroneous order or does not fulfil the obligations stated in these terms of use. In addition, this right also applies to instances were Tampereen Aluetaksi Oy or a Partner has a justified reason to believe the order is not authentic or the order was submitted by someone without the right to do so. Misuse of the Application or Service may result in liability for compensatory damages to the party that violates these terms of use or current laws.

In potential error situations or payment claim situations with the Application or order, the User may contact the Tampereen Aluetaksi Oy Customer Service department. With claims associated with the transport, the User can use the contact information on the receipt to contact the Partner.

The Application is distributed through official stores and the stores only allow installation on devices that support use of the Application.

14. Processing personal data

Tampereen Aluetaksi Oy processes and releases personal data collected on User in accordance with these terms of use and the Privacy Policy.

The User accepts that his or her personal data may be used to implement the Service and released to Partners, where necessary. Tampereen Aluetaksi Oy may also transfer personal data in accordance with the Privacy Policy.

15. Validity and termination of terms of use

These terms of use and the revisions made to them by Tampereen Aluetaksi Oy are applied to the User as long as the User uses the Application or Service.

The User may discontinue use of the Application at any time through account management in the Application. Potential payment discounts or benefits will not be compensated when use of the Application is terminated.

16. Applicable law and resolving disputes

Finnish laws are applied to these terms of use and they are interpreted in accordance with Finnish law. Disputes over these terms of use are primarily resolved through negotiation. However, if the dispute is not resolved, disputes are resolved in the Pirkanmaa District Court. The consumer, however, may always initiate a lawsuit or be the defendant at the inferior court in the consumer’s home jurisdiction. Consumers may also first contact Consumer Advice services at the Finnish Competition and Consumer Authority ( and then the Consumer Disputes Board ( In addition to the above, consumers can use the ODR Forum’s on-line dispute resolution service (

17. Revisions to the terms of use

Tampereen Aluetaksi Oy reserves the right to revise these terms of use. Changes to the terms of use are communicated to the User through the Service or by email. If the User does not accept the revised terms of use, the User should terminate use of the Application and Service.

18. Transfer of rights and obligations

Tampereen Aluetaksi Oy has the right to fully or partially transfer the rights and obligations associated with the Application to its Group companies, its follower or a buyer of the business associated with the Application without consent from the User. The User does not have the right to fully or partially transfer the rights or obligations from these terms of use to third parties.

19. Entire agreement

These terms of use constitute the entire Agreement between the User and Tampereen Aluetaksi Oy for using the Application and Service.

20. Force majeure

Tampereen Aluetaksi Oy is not liable for damages that are caused by a force majeure event or a similar reason that results in unreasonable operational difficulties.